FAQs
Your Questions Answered with Love!
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Oh, you’ve got an eye for the finer things! ✨ The HOORR Exquisite Collection is a handpicked selection of our most breathtaking products which is coming soon, crafted with love and designed to bring luxury and joy to your life. Think of it as the crown jewel of HOORR!
Our products are lovingly sourced from all corners of the world, inspired by cultures, artisans, and traditions. Each piece carries a story, and we can’t wait for you to be a part of it. 🌍
Our warehouses are strategically located to ensure swift shipping and seamless returns. Those are in United States, UK, Australia, New Zealand. We shall expand our Markets soon
We’re as excited as you are to get your order to you! Shipping times typically ranges from different locations :
United States and US Territories
Precious Customer Shipping
Express Products: 2–5 business days
Overseas Products: 5–10 business days
Australia
Precious Customer Shipping: 8–16 business days
Canada
Precious Customer Shipping: 8–14 business days
New Zealand
Precious Customer Shipping: 8–14 business days
We’ll send you tracking details so you can follow your HOORR treasures on their journey to you! 📦✨
Changed your email or shipping address? No problem! Simply log in to your HOORR account, go to “My Account,” and update your details. If you need assistance, our support team is just a click away!
We get it, plans change! If your order hasn’t shipped yet, you can cancel it by logging in to your account or reaching out to us. Once shipped, our return process will have you covered.
We want you to love every HOORR purchase! If not, you can return your items within 7 Days of delivery. Just send them to our -
Returns Department : 17300 Railroad Street, Unit D City of Industry, CA 91748, and we’ll make things right. ❤️
You’ll receive your refund in full within 5 – 10 days after we receive your return at our Returns Department. Yep, no sneaky fees here—just pure appreciation for you!
Got a question, compliment, or suggestion? We’re all ears! 💌 Contact us via email, phone. We promise to sprinkle a little HOORR magic into every interaction!
Email : support@thehoorrstore.com
Text Us : +1 (302) 292-9928